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Best Wedding Cake Ever Made But Each day Late Keeps It a Secret and The Baker Remains Pocket Poor
Among my clients made the following statement: "You can have the very best wedding cake ever baked and decorated, but delivering the day after the wedding will keep your business a secret" and I added "not to mention keeping you pocket poor."
From my observations, there are still a lot of pocket poor bakers be they small business owners to individual employees. Missed delivery dates still haunt many small businesses to even large corporation.
How many times within the mission to increase sales the answer comes each day late along with a dollar short? Crazy busy sales agents are always looking for this new sales lead or new customer. They make promises and contracts are signed. When the solution arrives the delivery date is not made. People scramble in some places, casting blame on everyone including the client. The salesperson is left holding the bag and possibly a debit to their commission check.
In the current workforce, there will be considered a ":que sera sera" what's going to be will be attitude by some employees as well as smaller businesses. The attitude or belief the solution should be delivered promptly and on budget appears to have been lost back in the Twentieth century. Now, people expect payment for excuses rather than results.
Using the trend to employ independent contractors especially when you are looking at technology services, this is a rampant almost epidemic problem. Among my colleagues in trying to work with some programmers over the course of several months had to literally cancel anything three separate times until he found a team willing to do the work. What's so sad he had the entire project organized and was very specific with what he wanted in the IT programmers. What he received was excuse after excuse despite promises were designed to honor the delivery date.
Another client is facing this productivity challenge both from his full-time employees as well as independent contractors. He sets the parameters, clearly communicates the expectations and still projects are delivered late. Now he must make amends using the customers.
Using the economy still very shaky, one would think people would do the things they needed to do as quickly as possible to allow them to either keep their jobs or earn money from their efforts and onto the next project. This really is not the case. Again, a lot of pocket poor bakers appear to be within the workforce.
The only real suggestion would be to invest additional time to find the right people. This means using performance appraisal tools along with a tight interviewing and candidate selection process to ensure the right people with the right talents making the right decisions for the best results in the right time period enter your workforce (the best environment). By investing more time around the front end of the candidate selection process can lead to spending much less on the tailgate end.
